Welcome to the cozynookfurnishings.com FAQ!

Orders & Payment
Q1: Do I need to register an account to place an order?
A: You can choose to check out as a guest, but registering an account will make it easier to track your order, save your shipping address, and enjoy member benefits.
Q2: What payment methods are available?
A: We accept credit cards (Visa, MasterCard, American Express), PayPal, and some installment plans.

Shipping & Logistics
Q3: What is the shipping area?
A: We offer worldwide shipping.
Q4: How long does it take to receive your order?
A: Generally, items are shipped within 3-7 business days. Large furniture may take 1-3 weeks. Please check the checkout page and confirmation email for details.
Q5: Is on-site installation available?
A: Some items offer installation options for an additional fee. Please contact our customer service for details.

Returns, Exchanges, and Refunds
Q6: Can I return an item?
A: Yes, we offer a 30-day return policy. The item must be unused, in good condition, and in its original packaging.
Q7: Who pays for return shipping?
A: We cover return shipping for quality issues or incorrect shipments. Return shipping for personal reasons is the customer’s responsibility.
Q8: How long does it take for a refund to arrive?
A: We will process the refund within 5-10 business days after confirming receipt of the return.

Product and Quality
Q9: Is your furniture made of solid wood?
A: We offer a variety of materials, including solid wood, composite wood, and metal frames. Please refer to the product description for details.
Q10: Are there any color or size variations?
A: Color may vary slightly due to monitor differences. Manual measurements may vary by 1-2 inches, which is normal.